Call center software provider Genesys raises $580M at a $21B valuation led by Salesforce Ventures (Joseph Williams/Bloomberg)

Joseph Williams / Bloomberg:
Call center software provider Genesys raises $580M at a $21B valuation led by Salesforce Ventures  —  - Salesforce Ventures led $580 million round joined by Zoom  — Effort signals booming demand for call center software  —  Call center software provider Genesys Cloud Services Inc. raised $580 million …

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